Please ensure that your artwork instructions are correct as any major changes to the pdf proof may incur a $25 artwork fee.
Please ensure that the PDF proof is exactly how you want the finished bag to look as changes to the pre-production sample will incur a new plate fee of $180, and another sample may need to be manufactured which will delay delivery.
We will send a 40% deposit invoice before we proceed with the manufacture of a pre-production sample. We do not proceed with the sample until this is paid, so prompt payment means quicker delivery.
Electronic Funds Transfer is the quickest and simplest method of payment. We accept all credit cards except American Express. We accept cheques, but clearance time may delay your order.
Please allow 2-3 weeks from artwork approval for your pre-production sample to be delivered to you. Once you approve this sample, allow 6-8 weeks for final delivery.
Final payment is required within seven days from final delivery.
Cancelled orders may incur a cancellation fee.
Delivery costs vary according to quantity and your proximity to a metropolitan area.
Delivery costs include unpacking of the container and freight forwarding to a distribution depot for road transport to destination.
Lead times can vary and are dependent on delivery location, logistics and the time of year. More accurate delivery times can be given when you order, but sea freight is subject to delays beyond our control.
Please ensure prompt payment of your deposit and prompt approvals for quickest delivery.
Most importantly, please call us if you have any questions 02 9531 8000.